Terms Of Service

Terms of Use

Use of the website is available only to persons who can form legally binding contracts under applicable law. Persons who are incompetent to contract as per local Contract Acts are not eligible to use the website.

If you are a minor (i.e. under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

Those who choose to access the website from outside of Saudi Arabia are responsible for compliance with local laws whenever applicable.

Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings, or agreements.,

By using the website, you agree to be bound by the Terms and Conditions.

Website Security

You are prohibited from violating or attempting to violate the security of the website, including and not limited to:

- Accessing data not intended for you or logging onto a server or an account that you are not authorized to access.

• Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

• Attempting to interfere with service to any other user, host, or network, including, without limitation, via means of submitting a virus to the website, overloading, and “flooding”, “spamming, “mail bombing “or crashing.

• Sending unsolicited email, including promotions and/or advertising of products or services.

• Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability in most of the cases.

You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website.

The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Registration – Your Account

Registration includes the information (Your Information) that you need to provide us to deal with us and to contact you as well. You agree that we may use (and update) your Information to manage your registration and control your identity during the online checkout process.

The details provided by you during Registration will be protected by our privacy policy. Your Information will form part of a record of your dealings with us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

The website assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified by contacting us immediately through any means (contact us).

A customer has the right to modify his data partially or totally, and he can also modify and choose the desired electronic communication methods that he likes to receive. The customer has the right to erase his entire data of the personal account.

Customer can edit or erase any of his data through the following page (My profile).

Electronic Communication

As you buy from Connect stores, you also consent to receive any type of our electronic communication including Emails, Newsletters, SMS, and notifications from our website, unless you initiate a request to stop the advertising communication from www.connect.com.sa by SMS or Email.

As you use the website and communicate with us electronically, you also consent to receive any type of our electronic communication including Emails, Newsletters, SMS, and notifications from our website, unless you initiate a request to stop the advertising communication from www.connect.com.sa by SMS or Email.

You agree that any communication that we provide to you electronically satisfies any legal requirement, as in writing.

CONNECT obtains the basic customer information such as mobile number, email address, Name, or address from the customer solely while we do not obtain any information about customers from any external parties, we also do not obtain the customer’s information without their knowledge according to Personal Data Protection System in the Kingdom of Saudi Arabia.

In case you want to stop receiving advertising communication from CONNECT, you can easily initiate a request by contacting us on our social media channels calling our customer services team on our free number 011 462 4477 , or by filling the request to stop the communication via  this lin0k.

CONNECT does not share the customers’ information with any external parties under any circumstances according to the Personal Data Protection System in the Kingdom of Saudi Arabia.

We may monitor, record, store and use any telephone, email, or other electronic communications for training purposes, to check instructions given to us, and to improve the quality of our customer service.

Product & Seller Reviews

Customers who complete product and/or seller reviews are providing extra with full ownership and license to re-publish their reviews in any marketing material and publish on the website and in marketing material without further customer consent based on the submission of the review.

Products Information, Stock, and Pricing

While the website strives to provide accurate product information (such as stock availability, pricing, product features, images, and specifications) and services information, typographical errors may occur.

The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Publishing any form of product/service information (including -but not limited to marketing communication, ads, offers, magazines, and flyers) on the website does not guarantee stock, offer and price available online or in-store.

CONNECT reserves the right to stop any special promotions on the website in case the quantities go out of stock, promotion duration expiry, or going out of stock with the gifts that come with the promotion.

If a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website team has the right, to either contact you for clarification or to cancel your order and notify you of such cancellation.

Still, in our effort to provide you with the lowest prices in Saudi Arabia, store pricing will sometimes differ from the website prices due to some online exclusive offers. “Price Match Policy” is applied based on a specific list of competitors which might not include some specialized online markets/stores.

Stock availability and pricing are subject to change without prior notice.

All Prices and Fees are inclusive of VAT as applicable - unless stated otherwise.